Data Deletion

This page describes how to request the complete deletion of your Gavvio account and the associated personal data, under the LGPD (art. 18, VI) and the requirements of the integration platforms we connect to (Meta Platforms, Google, TikTok and others).

1. How to request

You have two options:

Option A — Self-service (recommended, fastest)

1. Sign in at app.gavvio.com.
2. Open your Organization page and choose Delete organization (to erase everything) or Delete workspace on a specific client.
3. Confirm by typing the name. Only the Organization Owner can delete it.
4. The organization enters a 30-day recovery window, during which access is blocked and you can undo. When it ends, all data is irreversibly deleted.

Option B — By e-mail (any case)

1. E-mail [email protected] with the subject "Account Deletion".
2. Include: registered e-mail, full name and (optionally) the reason.
3. For security, we may ask for proof of ownership (a reply from the registered e-mail, or confirmation of billing details).
4. We confirm receipt within 5 business days.
5. We complete the deletion within 30 days.

Disconnecting a single integration

If you only want to revoke Gavvio's access to a Meta, Google or TikTok account, open the workspace's Channels (or Integrations) page and choose Disconnect. The access token is deleted immediately and revoked at the provider where the API allows; the page tells you beforehand what will stop working. You can also remove Gavvio from the connected-apps settings of the platform itself.

2. What is deleted

After confirmation, we irreversibly delete:

• Your user account (e-mail, name, password hash, TOTP secret).
• Active sessions and associated API tokens.
• OAuth tokens of every connected integration (Google, Meta, TikTok, etc.) — including revocation at the provider (best effort).
• All Content you uploaded (uploads, videos, recordings, transcripts, Knowledge Base documents, derived embeddings).
• Chat history with the Knowledge Base and with the AI builder.
• Conversations, comments and events received from the disconnected integrations.
• The workspace's contacts, forms, submissions, links and click statistics.
• Content you generated (SEO articles, briefings, automations).

When you are the sole Owner of an Organization, deleting your account also closes the Organization and all its workspaces. If other active Owners exist, your account is removed from the Organization without closing it.

3. What may be kept (and for how long)

Some categories may be kept in anonymized form or for the minimum period required by law:

4. Confirmation

Once the deletion is complete, we send a final e-mail confirming it. That e-mail serves as evidence if you need to show Meta, Google, TikTok or any third party that your Gavvio account was deleted.

5. I can't sign in — what now?

If you lost access to the account, you can still request deletion. E-mail[email protected]from an e-mail related to the original account. We verify by other means (billing details, last payment, the organization you worked in) before processing.

6. End customer of an organization

If you talked to a business that uses Gavvio (on WhatsApp, Instagram, Messenger or TikTok) or answered one of its forms, that business is the controller of your data. Request deletion directly from it, or write to[email protected] naming the business and the channel — we forward the request and follow up on the answer.

7. Additional rights

Beyond deletion, you can exercise the other rights under the LGPD (access, correction, portability, withdrawal of consent, etc.). See "Your rights as a data subject" in our Privacy Policy for the full list and the procedure.

8. Complaint to the authority

If you believe your request was not handled properly, you may file a complaint with Brazil's National Data Protection Authority (ANPD) atgov.br/anpd.

9. Contact

E-mail: [email protected]
Controller: ALOYSIO CEDENO GALVAO 85778881509 (MEI) · CNPJ 26.943.862/0001-41 · Salvador, Bahia, Brazil