Terms of Service

These Terms of Service ("Terms") govern access to and use of the Gavvioplatform ("Service"), a product of Oyio, offered by ALOYSIO CEDENO GALVAO 85778881509(a Brazilian sole proprietorship, "MEI"), registered under CNPJ 26.943.862/0001-41, headquartered in Salvador, Bahia, Brazil ("Gavvio", "we").

By creating an account, clicking "I accept" in the sign-up flow, or using any part of the Service, you ("User") agree to these Terms. If you do not agree, do not use the Service.

1. Definitions

• Service: the Gavvio platform, available at gavvio.com and its subdomains (including app.gavvio.com), including APIs, dashboards, integrations and any related functionality.
• User: the natural person who creates an account and accesses the Service.
• Organization: the legal entity or natural person holding a subscription, with one or more workspaces.
• Workspace: an isolated environment inside the Organization (typically an end client served by the agency).
• Content: any data, file, text, image, audio, video, transcript, event or metadata the User sends, generates or receives through the Service.
• Third-Party Integration: an external service (Google, Meta, TikTok, Stripe, Hotmart, Mautic, Chatwoot, etc.) connected to Gavvio via OAuth, API key or webhook.

2. Registration and account

To use the Service you must create an account with a valid e-mail and a password. You are responsible for keeping the password confidential and for all activity in your account. Organization Owners and Admins must enable 2FA before accessing financial or production data.

You represent that you are over 18 and legally able to enter into this contract. Accounts created with false information may be suspended at any time.

3. Acceptance in the sign-up flow

The Service's sign-up flow includes a mandatory checkbox accepting these Terms and the Privacy Policy. Acceptance is recorded with a timestamp and IP address, as evidence of intent under article 10 of Brazilian Law 12,965/2014 (Marco Civil da Internet).

4. Acceptable use

You agree not to:

• Use the Service to send spam, unsolicited messages, or abusive, fraudulent or illegal content.
• Attempt to circumvent the technical limits of your plan (quotas, rate limits, tier restrictions).
• Reverse-engineer, decompile or attempt to extract the Service's source code.
• Run penetration tests, automated scans or DoS without prior written authorization.
• Use the Service to violate third-party rights (intellectual property, privacy, trademarks).
• Share access credentials or resell access to third parties other than through the official multi-workspace features.
• Upload malicious Content (malware, malicious scripts) or illegal Content (child exploitation material, hate content, copyright infringement).
• Violate the terms of connected Third-Party Integrations (Meta, Google, TikTok, Stripe policies, etc.), including each platform's rules on commercial messaging, automated replies and recipient consent.

Violations may result in immediate suspension or termination of the account, with logs preserved for legal defense.

5. User Content and intellectual property

5.1 User Content

You keep full ownership of the Content you send to or generate in the Service. By using the Service, you grant Gavvio a non-exclusive, worldwide, royalty-free license, limited to the duration of the contractual relationship, solely for the purposes necessary to operate the Service (store, process, index, generate embeddings, run RAG, display the Content back to you).

Gavvio does not use your Content to train its own models, nor share your Content with third parties for that purpose.

5.2 Ownership of the Service

The Service, including software, design, trademarks, logos, documentation and any improvements, is the exclusive property of Gavvio and/or its licensors. You acquire no intellectual property rights in the Service under these Terms.

6. Plans, billing and cancellation

The Service is offered in paid plans (Starter, Pro, Organization, Enterprise) and a free edition with reduced limits. Current prices are published atgavvio.com/en/pricing and may change with 30 days' notice for subscriptions in force.

• Recurring monthly or annual billing through Stripe.
• Automatic renewal unless cancelled before the next cycle date.
• Cancellation at any time from the dashboard; access continues until the end of the paid cycle. No pro-rata refunds for voluntary cancellations, except where required by law.
• On non-payment we apply a Smart Retries policy (3/5/7 days) with e-mail notices, followed by suspension and, after 30 days, termination.
• Upgrades and downgrades take effect immediately with automatic proration.
• Costs charged by Third-Party Integrations (for example, WhatsApp Business conversations billed by Meta) are the Organization's responsibility and are not part of the Service's price.

7. Service availability (SLA)

We aim for continuous availability, but the Service may be temporarily unavailable for scheduled maintenance (with notice) or for causes beyond our control (cloud provider, Internet failures, force majeure). We offer no contractual SLA on the Starter and Pro plans. Organization and Enterprise plans may have a specific SLA in a separate contract.

8. Limitation of liability

To the fullest extent permitted by applicable law, Gavvio is not liable for:

• Lost profits, lost revenue, lost business opportunities.
• Indirect, incidental, special, punitive or consequential damages.
• Loss or corruption of data caused by failures of Third-Party Integrations.
• Unavailability or errors of Third-Party Integrations (Google, Meta, TikTok, Stripe, etc.), including the suspension or restriction of accounts by the platform itself.

In any event, Gavvio's total aggregate liability to you is limited to the amount you actually paid in the 12 months preceding the event giving rise to the damage.

9. Indemnification

You agree to indemnify and hold Gavvio harmless from any claim, loss, liability or expense (including reasonable attorneys' fees) arising from (a) your misuse of the Service; (b) a violation of these Terms; or (c) a violation of third-party rights by your Content.

10. Changes to these Terms

We may update these Terms. Material changes are communicated by e-mail to the Organization Owner at least 30 days in advance. Continued use of the Service after the effective date constitutes tacit acceptance of the new version.

• Version 1.1 (3 September 2026): added TikTok among Third-Party Integrations, a reference to the pricing page, and a clarification about costs charged by third-party platforms.
• Version 1.0 (29 April 2026): initial publication.

11. Termination

You may close your account at any time from the dashboard or by e-mailing[email protected] (seeData Deletion). We may terminate or suspend your account with reasonable prior notice in case of violation of these Terms, non-payment or legal requirement.

12. Governing law and venue

These Terms are governed by the laws of the Federative Republic of Brazil. The courts of the District of Salvador, State of Bahia are elected to settle any dispute arising from this contract, waiving any other, however privileged.

13. Contact

For any question about these Terms, write to[email protected].